TERMS AND CONDITIONS
Effective Date : Updated February 2024
Jurisdiction: These Terms and Conditions shall be construed in accordance with the laws of England, Northern Ireland, Scotland and Wales, without regard to any conflict of law provisions. The waiver of any provision of these Terms shall not be considered a waiver of any other provisions or of our right to require strict observance of each of the terms herein. If any provision of these Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.
PLEASE READ THIS TERMS OF SERVICE AGREEMENT CAREFULLY.
BY USING THIS WEBSITE OR ORDERING PRODUCTS/SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
This Terms of Service Agreement (the "Agreement") governs the client (“the Client”) use of this website, https://www.speakthestudio.com (the "Website"), Speak Design Limited ("Business Name") offer of products/services for purchase on this Website, or your purchase of e-design (“Crafted”) products/services available on this Website. This Agreement includes, and incorporates by this reference, the policies and guidelines referenced below. Speak Design Limited reserves the right to change or revise the terms and conditions of this Agreement at any time by posting any changes or a revised Agreement on this Website. Speak Design Limited will alert you that changes or revisions have been made by indicating on the top of this Agreement the date it was last revised. The changed or revised Agreement will be effective immediately after it is posted on this Website. Your use of the Website following the posting of any such changes or of a revised Agreement will constitute your acceptance of any such changes or revisions. Speak Design Limited encourages you to review this Agreement whenever you visit the Website to make sure that you understand the terms and conditions governing use of the Website. This Agreement does not alter in any way the terms or conditions of any other written agreement you may have with Speak Design Limited for other products or services. If you do not agree to this Agreement (including any referenced policies or guidelines), please immediately terminate your use of the Website.
I. PRODUCTS/SERVICES
Terms of Offer. This Website offers for sale certain products and services (the "Products/Services"). By placing an order for Products/Services through this Website, you agree to the terms set forth in this Agreement.
Customer Solicitation: Unless you notify Speak Design Limited designers while they are calling you, of your desire to opt out from further direct company communications and solicitations, you are agreeing to continue to receive further emails and call solicitations from Speak Design Limited and its designated in house or third party call team(s).
Opt Out Procedure: To opt out of from future solicitations you can do so via sending your email address to: speakstudio@protonmail.com.
Proprietary Rights. Speak Design Limited has proprietary rights and trade secrets in the Products/Services. You may not copy, reproduce, resell or redistribute any Product/Service manufactured and/or distributed by Speak Design Limited. Speak Design Limited also has rights to all trademarks and trade dress and specific layouts of this website, including calls to action, text placement, images and other information.
Sales Tax. If you purchase any Products/Services, you will be responsible for paying any applicable sales tax.
2. WEBSITE.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern SPEAK DESIGN LIMITED’S relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Speak’, ‘Speak Interior Design' ‘Speak Design Limited’ or 'us' or 'we' refers to the owner of the website whose registered office is 10, Ladyhill View, Worsley, Manchester, UK. Our company registration number is 11367192. The term 'you' or ‘client’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored for use by the host Squarespace.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
3. DISCLAIMER OF WARRANTIES
YOUR USE OF THIS WEBSITE AND/OR PRODUCTS/SERVICES ARE AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS/SERVICES ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SPEAK DESIGN LIMITED EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT WITH RESPECT TO THE PRODUCTS/SERVICES OR WEBSITE CONTENT, OR ANY RELIANCE UPON OR USE OF THE WEBSITE CONTENT OR PRODUCTS/SERVICES. ("PRODUCTS/SERVICES" INCLUDE TRIAL PRODUCTS/SERVICES.)
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, SPEAK DESIGN LIMITED MAKES NO WARRANTY:
THAT THE INFORMATION PROVIDED ON THIS WEBSITE IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
THAT THE LINKS TO THIRD-PARTY WEBSITES ARE TO INFORMATION THAT IS ACCURATE, RELIABLE, COMPLETE, OR TIMELY.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THIS WEBSITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED HEREIN.
AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS/SERVICES OR THAT DEFECTS IN PRODUCTS/SERVICES WILL BE CORRECTED.
REGARDING ANY PRODUCTS/SERVICES PURCHASED OR OBTAINED THROUGH THE WEBSITE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
4. LIMITATION OF LIABILITY
SPEAK DESIGN LIMITED’S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN LAW, IN EQUITY, OR OTHERWISE, WITH RESPECT TO THE WEBSITE CONTENT AND PRODUCTS/SERVICES AND/OR FOR ANY BREACH OF THIS AGREEMENT IS SOLELY LIMITED TO THE AMOUNT YOU PAID, LESS SHIPPING AND HANDLING, FOR PRODUCTS/SERVICES PURCHASED VIA THE WEBSITE.
SPEAK DESIGN LIMITED WILL NOT BE LIABLE FOR ANY LOSS OF REVENUE, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR THE PRODUCTS/SERVICES IN ANY MANNER, INCLUDING LIABILITIES RESULTING FROM (1) THE USE OR THE INABILITY TO USE THE WEBSITE CONTENT OR PRODUCTS/SERVICES; (2) THE COST OF PROCURING SUBSTITUTE PRODUCTS/SERVICES OR CONTENT; (3) ANY PRODUCTS/SERVICES PURCHASED OR OBTAINED OR TRANSACTIONS ENTERED INTO THROUGH THE WEBSITE; OR (4) ANY LOST PROFITS YOU ALLEGE OR MADE BY ANY THIRD-PARTY SUPPLIER.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. INDEMNIFICATION
You will release, indemnify, defend and hold harmless Speak Design Limited, and any of its contractors, agents, employees, officers, directors, shareholders, affiliates and assigns from all liabilities, claims, damages, costs and expenses, including reasonable attorneys' fees and expenses, of third parties relating to or arising out of (1) this Agreement or the breach of your warranties, representations and obligations under this Agreement; (2) the Website content or your use of the Website content; (3) the Products/Services or your use of the Products/Services (including Trial Products); (4) any intellectual property or other proprietary right of any person or entity; (5) your violation of any provision of this Agreement; or (6) any information or data you supplied to Speak Design Limited. When Speak Design Limited is threatened with suit or sued by a third party, Speak Design Limited may seek written assurances from you concerning your promise to indemnify Speak Design Limited; your failure to provide such assurances may be considered by Speak Design Limited to be a material breach of this Agreement. Speak Design Limited will have the right to participate in any defence by you of a third-party claim related to your use of any of the Website content or Products/Services, with counsel of Speak Design Limited’s choice at its expense. Speak Design Limited will reasonably cooperate in any defence by you of a third-party claim at your request and expense. You will have sole responsibility to defend Speak Design Limited against any claim, but you must receive Speak Design Limited’s prior written consent regarding any related settlement. The terms of this provision will survive any termination or cancellation of this Agreement or your use of the Website or Products/Services.
6. PRIVACY
Speak Design Limited believes strongly in protecting user privacy and providing you with notice of Speak Design Limited’s use of data. Please refer to Speak Design Limited’s privacy policy, incorporated by reference herein, that is posted on the Website.
The “Client” agrees that any photography used during and after project completion can be used by Speak Design Limited. Speak Design Limited reserve the right to use photographs of the “Client” project for portfolio, publication or advertising purposes without compensation or further permission of the “Client”. In accordance with GDPR Speak Design Limited will not publish any photographs which contain personal details of the property occupant/s or personal imagery. Speak Design Limited will only publish photographs of the properties where a project installation and completion has taken place and with full agreement of the client.
Any photography taken by Speak Design Limited as part of any Crafted “Client” remains the property of Speak Design Limited for commercial use. The “Client” must seek written authorisation from Speak Design Limited if they plan on using the photography for commercial and not personal purposes. The “Client” does not need to seek written authorisation to share the imagery across their own personal social media platforms. Speak Design Limited reserves the right to use all photographs taken on behalf of the “Client” for promotional marketing use.
7. AGREEMENT TO BE BOUND
By using this Website or ordering Products/Services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on this Website.
8. PAYMENT TERMS
Atelier Crafted: All Speak Design Limited Crafted (E-Design) Service packages must be paid in full before any work will commence via the online store. Within 24 hours of the terms and conditions being agreed, an invoice will be emailed to the client to confirm their purchase of the Crafted design service package. All Crafted packages are subject to a 14 day refund policy, in line with the Clients consumer legal rights. Where the Client has agreed to and completed the crafted consultation, as a result of the designer beginning the work any subsequent request to cancel by the client, either within or greater than the 14 day cancellation period, will be subject to a Speak Design Limited discretionary fee as the work will either have been undertaken or the design will be complete.
Atelier Tailored: Due to the nature of these products/services requiring full consultation, payment terms are agreed within the contract between Speak Design Limited and the “Client” post consultation.
Perdisco - Learn Me: All Speak Design Limited Learn Me training course modules must be paid in full before access to the relevant course is provided via the online store. There are no refunds available once the course has been downloaded
8. GENERAL
Force Majeure. Speak Design Limited will not be deemed in default hereunder or held responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott.
Cessation of Operation. Speak Design Limited may at any time, in its sole discretion and without advance notice to you, cease operation of the Website and distribution of the Products/Services.
Entire Agreement. This Agreement comprises the entire agreement between you and Speak Design Limited and supersedes any prior agreements pertaining to the subject matter contained herein.
Effect of Waiver. The failure of Speak Design Limited to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.
Governing Law; Jurisdiction. This Website originates from Manchester, United Kingdom. This Agreement will be governed by the laws of England, Northern Ireland, Scotland and Wales without regard to its conflict of law principles to the contrary. Neither you nor Speak Interior Design will commence or prosecute any suit, proceeding or claim to enforce the provisions of this Agreement, to recover damages for breach of or default of this Agreement, or otherwise arising under or by reason of this Agreement, other than in courts located in England, Northern Ireland, Scotland and Wales. By using this Website or ordering Products/Services, you consent to the jurisdiction and venue of such courts in connection with any action, suit, proceeding or claim arising under or by reason of this Agreement. You hereby waive any right to trial by jury arising out of this Agreement and any related documents.
Statute of Limitation. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or Products/Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
Waiver of Class Action Rights. BY ENTERING INTO THIS AGREEMENT, YOU HEREBY IRREVOCABLY WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE OF OTHER IN THE FORM OF A CLASS ACTION OR SIMILAR PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING TO, OR CONNECTION WITH THIS AGREEMENT MUST BE ASSERTED INDIVIDUALLY.
Termination. Speak Design Limited reserves the right to terminate any Products/Services if it reasonably believes, in its sole discretion, that you have breached any of the terms and conditions of this Agreement. Speak Design Limited may, in its sole discretion and without advance notice to you, cancel any outstanding orders for Products/Services. This Agreement will survive indefinitely unless and until Speak Design Limited chooses, in its sole discretion and without advance to you, to terminate it.
Domestic Use. Speak Design Limited makes no representation that the Website or Products are appropriate or available for use in locations outside the United Kingdom. Users who access the Website from outside the United Kingdom do so at their own risk and initiative and must bear all responsibility for compliance with any applicable local laws.
Assignment. You may not assign your rights and obligations under this Agreement to anyone. Speak Design Limited may assign its rights and obligations under this Agreement in its sole discretion and without advance notice to you.
BY USING THIS WEBSITE OR ORDERING PRODUCTS/SERVICES FROM THIS WEBSITE YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.
in relation to THE Atelier CRAFTED, TAILORED, perdisco learn me DESIGN SERVICES
The term ‘Client’, throughout the information supplied: is deemed to reference the person whom has made the purchase of the SPEAK Atelier Crafted, Tailored or Bespoke design services.
ATELIER CRAFTED - VIRTUAL INTERIOR DESIGN SERVICES
atelier crafted virtual interior design services, e-design
STARTER design package:
THE service:
Assigned experienced interior designer (minimum 3 years interior design industry experience)
Expert sourcing (a maximum of 1 suggested item per design plan e.g. x 1 sofa, x 1 dining table, the designer could at their discression suggested more than 1 item)
Detailed room plan (includes the general layout, proposed new layout suggestion at the designers discression)
Master product list with links (only 1 full list of items with product links supplied)
THE SPECIFICATION:
Discovery call (1 hour only maximum)
Project instructions and guidance (how to complete your project, with design tips and guidance)
Budget: (the designer will keep to the specified client budget when sourcing the required items for the design, but will not offer any financial support or advice in relation to the project)
1 final room design - mood board (tailored to your chosen design preference, the designer will not offer any alternative design options in another style for the project)
1 design revision only (to the final mood-board design supplied)
A customised colour palette (1 only supplied to the mood board design)
A master shopping list with links
( 1 list supplied only)
Designer direction and notes (the amount supplied is at the discression and experience of the designer)
Bonus Content - Styling tips and guides (1 a4 sheet of additional guidance is supplied per project only)
atelier crafted virtual interior design services, e-design
PREMIUM design package:
THE SPECIFICATION:
Discovery call (1 hour 30 maximum)
Project instructions and guidance (No more than 2 A4 guidance sheets will be provided, the designer might at their own discression provide more)
Budget guidance: The designer will stick to the client specified budget, but will provide no financial support or guidance
2 mood board design suggestions to select for the final room design (tailored to your chosen design preference)
2 design revisions (per mood board design) No more than 2 revisions will be supplied
Technical direction of the space: space maximisation, design solutions. The designer will at their discression supply the technical knowledge of the space to highlight any design dilemma's with solutions at their discression
Colour theory application of the space: the designer will apply colour theory to suggest the colour combinations for the space. The designer will not supply paint suggestions, but a guideline of suggested options.
A master shopping list with links - 1 list only will be supplied.
Designer direction and notes: the designer will supply their technical guidance and suggestions if these are required for the project for example storage solutions.
Bonus - Styling tips and guides, no more than 1 A4 sheet of guidance will be supplied.
THE SERVICE:
Assigned senior experienced interior designer (minimum of 4 years + experience)
Expert sourcing: a designer will source no more than 3 of a specific item at their discression, the project adheres to a maximum of 1 item sourced and suggested per furniture items within the project
Detailed room plan: which will suggest lighting, technical solutions if required and colour suggestion.
x 1 only Master product list with links
THE SPECIFICS:
A client questionnaire will need to be supplied (estimated 30 mins completion time)
Design Fee: is per room design (does not cover open planned spaces with multiple rooms)
Additional ‘open plan spaces’ option available for purchase
the specifics:
Design Fee: is Per Room Design (It does not cover open planned spaces with multiple rooms) at the price quoted on the website. There is the option to select the ‘open plan spaces’ design service option, which would cover the design for multiple areas within an open plan interior setting. For example the space could feature a dining area, seating area within a kitchen setting and each area is classed as an additional space, of which a designer will need to spend time working on as part of your interior project.
Imagery: We reserve the right to use design imagery taken in relation to any design package on our social media and website and associated links. We will seek the permission of the client in order to do so prior to uploading or sharing any design imagery.
Product Sourcing: Speak Design Limited reserve the right to suggest a minimum of 1 and a maximum of 3 items for a specific product, we may only suggest 1 item for a particular product due to the designer discression deeming this as a perfect fit for the interior space. Speak Design Limited will not source more than 3 of a particular product item in relation to the Atelier crafted design project.
what is not included within an atelier crafted starter and premium design package?
Painting and decorating
Structural elevations
Technical alterations
Electrical alterations
Purchasing of the suggested product list
Installation of the suggested product list
Any liaison with the suggested product suppliers. Speak Design Limited will not be held responsible for means, methods, or procedures of construction, fabrication, delivery, and installation, or safety precautions in connection with the execution of the Crafted e-design package; for the acts or omissions of the contractor or any subcontractor, supplier, or other persons performing the work on the Crafted e-design package; or, for the failure of them to meet any schedules or completion dates agreed with the “ Client”.
Any additional room design guidance, inspiration room, concept or mood board designs for additional rooms: the “Client(s)” agrees to provide information regarding the requirements and goals for the Crafted e-design project in a timely manner. Production of the “Client” design package will not begin until all of these items are provided and complete. If the “Client” makes changes after design has begun, this may be subject to additional time and/or fee may be required payable to Speak Design Limited
Colour profiling for any additional rooms
Budget and finance management
Additional call time outside of the 1hr 30 minute maximum call time
Organising product purchase refunds or items arriving damaged in transit.
It is the clients full responsibility: to carefully read the terms and conditions of sale, refund policy, returns policy, product care guidance, and all other terms of sale of the chosen supplier.
Crafted is a virtual design service only. All recommendations are meant to be used solely as suggestions to enhance the look and feel of the space and are not intended to be used for construction guidelines. They are not to be used for engineering purposes. If construction will take place, the “Client” is advised to retain the help of a reputable licensed contractor
Speak Design Limited services shall not include undertaking for design or modification of the design of any structural, heating, air conditioning, plumbing, electrical, ventilation, and other mechanical systems installed or to be installed at the “ Client” project.
Any additional financial support
Any additional sourcing for items outside of the initial presented design
Any additional revisions and feedbacks to the designs than those specified
CAD Drawings, 3D Renderings, Hand-Sketches
Window treatments or dressing, or any installation of the project of any kind. Speak Design Limited does not organise the ordering, delivery, returns, cancellations, damages associated with the selected products of any kind.
Cleaning: Internally or externally of any part of the property: Carpets, Upholstery, Existing furniture items, Linens: within the interior space (during and after installation)
Additional Charges: If for reasons beyond Speak Design Limited’s control it is necessary for a third-party contractor to supply additional works as part of the interior project this contract with the third-party supplier will be between the ‘client’ and the third party contractor, and will exclude Speak Design Limited and it’s affiliated designers. It is the responsibility if the client to check the terms and conditions of service of the third-party contractor or supplier. Speak Design Limited will also be excluded from these conversations and dialogue as part of this contract.
Suppliers: Speak Design Limited are not liable for any damage or theft of items that may occur as part of any supplier’s delivery of goods to the clients address.
Delays: If for some unforeseen circumstance Speak Design Limited are delayed to complete the design project works, we reserve the right to employ the services of an alternative designer for the remainder of the interior design project until project completion.
Removal: of any existing interior furniture, decoration or accessories within the interior location of the installation or any other part of the property
Furniture Item Changes: Due to unforeseen circumstances it is sometimes necessary for a third-party supplier to make changes to furniture and products due to availability, out of stock, or discontinued items. We will endeavour to utilise our interior design expertise and source an alternative item which is complimentary to the colour portfolio of the agreed design project. It is the responsibility of the client to check the full terms of sale from the third-party contractor. Speak Design Limited are not responsible for delays with third-party contractors out of our control.
Description of Items. The “Client” agrees that the suggested products, quality and design as stipulated by the third-party supplier which will have been pre-defined prior to the project delivery, will be in accordance with their listed descriptions. Speak Design Limited use design expertise to tailor each design to maximise the potential of the properties existing features. We endeavour to be as accurate as we can with our product descriptions and visual images provided to the client. Colours can vary with specialist materials versus what they look like on screen viewing.
Cancellations: Furniture: The majority of furniture items are deemed as ‘bespoke, hand-made to order items, if the client wishes to cancel any of the furniture products prior to the agreed delivery date, and the items have been ordered it is the full responsibility of the client to liaise with the the third-party supplier to adhere to the cancellation policy and any charges which may be incurred which are to be paid in full by the client.
Beds and Bedlinen: Unfortunately due to hygiene reasons there are certain restrictions on items deemed ‘hygienic’ items such as Bed-linen, Mattresses, Pillows, Cushions, Pillowcases, Sheets, Beds, Throws, decorative cushions. It is the responsibility of the client to check the returns policy of the the third-party supplier and adhere to these terms and conditions of sale.
Bespoke Hand-Made to Order Items: Unfortunately items which are: pre-order, hand-made, bespoke items are at the dedicated time and specialised cost of the manufacturer and are unable to be returned once an order has been placed for these individual items. This is subject to the returns and cancellations policy of the third party supplier and these terms and conditions must be checked by the client.
Returns: All items are inspected prior to installation and inspected post-installation by the client. Products the client wishes to return after the agreed installation date are subject to the agreed listed ‘return policy’ of the manufacturer. The client may be subject to incur additional charges for the specified items, dependant on the specified returns policy in relation to the item. It is the clients responsibility to understand these terms fully before making a purchase. Speak Design Limited will not organise or liaise on any item returns on behalf of the client and this does not form part of the Atelier crafted design process.
Design Revisions: no additional design revisions will be provided outside of the scope of the specification of the agreed design package. If the client would like additional changes these are subject to a project review and additional charges agreed by Speak Design Limited and the ‘client’
Guarantee: Please read carefully the items included within the selected product package to determine the guarantee period of each item. Items which fall outside the guarantee period will not qualify a return. Damaged items are subject to the return delivery costs by the client, discounts on damaged items the client would like to keep and repair the damage themselves will not be negotiated by Speak Design Limited and Speak Design Limited will not be held liable for the Client choosing to retain these products which may be susceptible to future further damage.
Damaged Items: Upon delivery it is the full responsibility of the client to inspect the products and raise directly with the third-party supplier any damages through the form of visual imagery on email e.t.c., the client must contact the third-party supplier. Post delivery any removal of damaged goods must be resolved by the client and the third-party supplier including any additional charges outlined by the third-party supplier as part of their terms and conditions of sale.
Access: It is the responsibility of the client to liaise with the third-party supplier any deliveries of items and advise them of any entry access way restrictions, parking fees and ensure prior to delivery the selected items are able to fit through entry and access ways.
Light Bulbs: For the installed lighting selections included within the interior furniture package. Speak Design Limited will not organise or arrange for these items.
Feedback: We do from time to time engage in feedback from our clients regarding third-party suppliers, to make sure they are serving our customers correctly and honouring any terms and conditions of sale. We may ask for your feedback during the design process. Your valuable time is much appreciated.
PAT Testing: The client must check all lighting is supplied with standard warranty conditions and is supplied with the full UK safety compliance and standards meant for these
Third-Party Contractors: Following completion of the agreed design, Speak Design Limited will not organise or arrange for any subsequent design changes that involve additional works, structural or otherwise, as required as part of the clients ongoing ideas for their project.
Pets & Insurance: Please be mindful of making sure you have taken the necessary steps to clear your interior space for an efficient delivery and any household pets have been removed and are not at risk of harm during this process. Third-party suppliers are subject to specialist insurance for deliveries, however not taking the correct steps may result in delays to your delivery and prevent accidents.
Sale or Rental of Property Guidance: Where the Crafted Service is provided to enable the sale or rental of the client property. Any subsequent valuation and/or process to facilitate the sale or rental of the property, do not form part of the design service provided by Speak Design Limited.
professional interior guidance for the backdrop of the interior
As part of the Crafted Service the client will receive a custom colour palette for their interior project. However, if the client is looking for neutral design Speak Design Limited suggests the following:
We highly recommend the client adheres to a neutral colour pallete of the following colours as the foundation of the interior with walls and flooring options:
White (walls)
Window dressings (light grey or white blinds)
Light Grey Flooring, neutral light wood
THE Best Neutral Paint Option Suggestions (UK):
Little Greene (see white and light greys, neutrals)
Valspar (see white and light greys, neutrals)
Dulux (neutrals)
Farrow & Ball (neutrals)
Crown (neutrals)
Mylands (neutrals)
Tikkurilla (neutrals)
Earthborn (neutrals)
THE Best Neutral Paint Option Suggestions (Usa):
Sherwin Williams (neutrals)
Benjamin Moore (neutrals)
Backdrop (neutrals)
Clare (neutrals)
Ecos (neutrals)
Behr (neutrals)
Kilz (neutrals)
Glidden (neutrals)
INTERIOR INSPIRATION or interior design styles:
Speak Design Limited have specifically devised a Pinterest neutral colour palette paint ideas board, view it here for your inspiration:
CARE GUIDANCE FOR PRODUCTS AND FURNITURE ITEMS
It is the responsibility of the client to ensure they obtain, read and adhere to the provided care instructions of the purchased products from the third-party supplier.
GENERAL CARE GUIDANCE:
Synthetics Rugs: Regular vacuuming will ensure keeping your rug clean and the pile as new. For liquid spills, clean promptly using a light blotting process. The majority of mild cleaning solutions available on the market along with mild shampoos and detergents should be fine for use on synthetic rugs as they will likely have been treated with a stain resistant coating. Vigorous scrubbing is not recommended as it may affect the pile and cause wear to the material.
Wood: Wood is a living breathing material, which must be treated with care. With exposure to light and air, wood, maple and oak will mature to a deeper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas. Please use mats on delicate surfaces.
Do Not Mistreat Furniture: avoid rings and heat damage, it is advised to use coasters when setting glasses or mugs on wood tables, and never place hot food directly on them without the protection of a trivet or potholder. Incorporate decorative placemats or a tablecloth to protect your dining room table from food and drink spills. A regular dusting is required to avoid the build-up of airborne particles which can build a filmy layer on wood that scratches the surface, the use of delicate materials to dust is recommended.
Natural Light: Sunlight, heat and other environmental factors can cause discoloration and affect the overall appearance of wood. It is recommended to add throws, covers or adequately installed window treatments to avoid natural sunlight, vents or fireplaces as heat and light exposure can damage and fade wood.
Marble: Marble is a natural porous material and susceptible to damage if not treated with care. Avoid placing hot objects on the marble. Use coasters in case you need to have anything hot on the marble. Another thing you will want to do is to use ceramic or stone containers rather than metallic containers to avoid rust stains.
Acidic spills to Marble: are most harmful to your marble surface: stains such as wine, fruit juice, tomatoes and some soft drinks are harmful to your marble. After a spill, make sure to immediately blot the acids. Wiping and rubbing the acid makes it worse. You can use a professional commercial marble stain remover if the stain persists.
Cleaning Marble: Use a small cloth, microfiber, with warm, distilled water to clean marble. This is mostly after contact with food and other day to day dirt. Always dry up your marble with a dry cloth since marble is prone to water spots. Remember to avoid vinegar and other acidic cleaners when cleaning marble.
Fabrics: Most fabrics are susceptible to fading and natural wear over time. To avoid natural sunlight damage it is advised to use throws and covers to protect the fabric.
Velvet: Velvet is a type of woven tufted fabric, which can be made from several different types of fibres that are then woven on a specialist loom. The fabric creates a short dense pile, which gives the velvet its unique softness. However, due to its unique finish, it requires maintenance. For velvet furniture often subjected to heavy use, it is advisable to gently vacuum the fabric with an upholstery attachment at least once a week. Alternatively, you can also use a soft bristled or clothes brush, ensuring to brush in the direction of the nap of the fabric. Velvet is prone to marking, so be mindful not to leave anything heavy resting on your furniture for too long as this can cause marks and dents. To help prevent wrinkles, especially on sofas or armchairs where cushions and covers can be removed, it’s worth turning and shaking them regularly. This will help to avoid any long-term creases which may be more difficult to remove in the long term.
Leather: Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the grain, texture and colour may be apparent from one piece to another to another, some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.
Rugs: New rugs, especially tufted versions will shed for a period of time upon installation. Regular gentle vacuuming using the suction-only attachment should keep this at bay. Avoid folding your rug. If you need to move it, wool or viscose rugs need to be rolled with the backing facing outwards to avoid damaging the pile. Allow 2-3 days after your rug installation for it to condition and lay flat. Do not dry clean or iron your rug! If your rug gets stained, always seek professional cleaning advice.
Metal Furniture: Do not use harsh chemicals on metal furniture. Do not leave any part of metal furniture damp or wet, as this will cause rusting-always wipe the item until fully dried. Do not apply heat to dry metal surfaces, as this will make it go very hot, and may cause visible marks. A damp cloth, free from any chemicals or solutions to clean your item, and wiped fully dry afterwards will be suffice.
Is there a quality control process undertaken by speak as part of the DESIGN SERVICE FURNITURE INSTALLATION delivery and installation?
Yes! This service is provided for a Atelier Tailored design service package, this service is EXCLUDED from any Atelier Crafted design service packages.
atelier tailored:
There are two Quality Control checks undertaken by SPEAK as part of the furniture package delivery and installation:
1) Prior to Delivery and installation with full images taken by SPEAK.
2) After installation with full images taken for our record keeping purposes. There are no charges for the process to the client or purchaser for this service.
Atelier Tailored Interior Design Services
THE SPECIFICATION:
By appointment only, there will be a contract to be signed by the client and full terms and conditions of service to be supplied. Upon project consultation SPEAK will determine the scope, scale and project requirements before commencing with a contract and supplied client design services
Assigned senior interior designer (minimum of 4+ years experience and industry service)
A maximum of 1 mood board per room (excludes open plan rooms -to be purchased individually)
2 Design revisions to mood boards (per room) No more alterations will be supplied, additional design fee charges will apply to additional designs
Customised Colour Pallete per mood board . The designer will implement colour theory technical application to the mood board designs
Technical project information (supplied with mood board design): space maximisation, lighting guidance, personalised colour palette (1 per room design)
Access to trade discounts and suppliers
Product Sourcing, maximum of 4 items per suggested design plan, SPEAK will not supply more than 4 items per design item sourced, additional charges will apply for the sourcing of more required items
THE SERVICE:
Project management: liaising with suppliers, sourcing items, project delivery and installations, returns of items and technical project requirements, budget management of the interior items and project only, no third-party supplier budget management is supplied
Expert sourcing: of products for the project and installed, white glove service suppliers are a reliant trade partner of SPEAK design services.
Designer expertise and support
Project budget guidance: The designer will adhere to the specified client budget, however, there are occasions out of the control of SPEAK, such as inflation and the cost of goods increases which will impact interior design projects for the client.
SPEAK will revise the signed original client contract terms of service if the client wishes to extend the project to include any additional rooms, items, designs that fall outside of the original remit of the agreed original project
General FAQ’S
WHAT IS SPEAK?
SPEAK is a multi-faceted interior design studio, offering the following interior design services:
INTERIOR DESIGN SERVICES:
Atelier Tailored: Gold Standard Interior Design Services (contact us to arrange a consultation meeting)
Atelier Bespoke: Platinum Standard Interior Design Services (contact us to arrange a consultation meeting)
virtual interior design SERVICES:
Atelier Crafted: Virtual Interior Design (E-Design)
Design Starter Virtual Design Package (View and purchase the Atelier Crafted Design Starter Package)
Design Premium Virtual Design Package (View and purchase the Atelier Crafted Design Starter Package)
To find out more about the SPEAK company, you can visit our ABOUT US page.
how do i contact speak?
You can find all of the contact details for SPEAK here: Contact SPEAK
WHAT ARE THE OPERATING HOURS OF SPEAK CUSTOMER SERVICES?
SPEAK customer services operating hours are:
Monday-Friday: 9:30-17:00pm (UK GMT)
Saturday-Sunday: Closed
UK Public, and Bank holidays: Closed
I HAVE FORGOTTEN MY PASSWORD to access my account and view my invoice, WHAT DO I DO?
To reset your password please email us at: speakstudio@protonmail.com
WILL I RECIEVE SPAM AND UNWANTED EMAILS?
We never share our data with third parties and your data is kept secure. For more information visit our PRIVACY POLICY page. In line with clause 1 in the Terms and Conditions above, should you wish to opt out of future solicitations relating to SPEAK offers and blogs, you can do so via sending your email address to: speakstudio@protonmail.com.
Who can buy Speak Products/Services?
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold, removing or editing any materials or content on the Website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:
· Register by providing your real name, phone number, email address, payment details and other requested information.
· Be over 18 years of age.
· Stipulate a delivery address in the United Kingdom or overseas address validated by our customer service team. Please be advised that PO box numbers, Shop Premesis, hotels and accommodation addresses are not acceptable.
· Possess the valid acceptable payment methods acceptable to SPEAK.
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. For further information on how we handle your data please view our PRIVACY POLICY
WHICH PAYMENT METHODS DO SPEAK ACCEPT?
We accept payment through Stripe online using all major credit and debit cards including Visa. We can also accept direct bank transfers with certain orders, please contact us in this instance on: Contact@speakthestudio.com
IS SHOPPING ON SPEAK SECURE?
Shopping with SPEAK is 100% secure and your information will never be shared with any third parties.
DO SPEAK PRICES INCLUDE VAT?
All prices quoted on our website are inclusive of UK sales tax (VAT) at the current rate. We reserve the right to make changes to prices based on rate, supplier and partner rate increases.
HOW DOES SPEAK USE MY DATA?
Please view the SPEAK Privacy Policy for details on how we process and handle your personal data.
Gift Vouchers
We regret to advise gift vouchers cannot be returned, and must be used for services or products.
HOW DO I GET ASSISTANCE WITH MY ORDER?
Please contact our Customer Service department by email: speakstudio@protonmail.com or telephone: (+44) 07964283200
HOW DO I CHANGE THE INFORMATIOIN ON MY ORDER, ONCE IT HAS BEEN PLACED?
Please contact our Customer Service department as soon as possible by telephone or by email.
I JUST FINALISED MY ORDER BUT I HAVE STILL NOT RECIEVED AN ORDER SUMMARY?
You may experience a delay after you have placed your order and before you receive the order summary. You should also check your "Spam" inbox, as the message may have been delivered there depending on your email settings. If you still have not received an email, please contact our Customer Service department.
WHAT DO I NEED FOR OPTIMUM BROWSING WHEN VISTING THE SPEAK WEBSITE?
To make your experience at SPEAK as pleasant as possible, we recommend using the latest version of your browser. If you access the SPEAK website using an older version, we are unable to guarantee that all of its features will function properly. Please note that your browser must accept cookies and be SSL compatible.
will speak MODIFify SERVICEs AND PRICES?
Prices for our products are subject to change without prior notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timelier sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
what conditions do speak apply to blog USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS?
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
What happens if i identify any ERRORS, INACCURACIES AND OMISSIONS?
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
are there any PROHIBITED USES of Speak materials?
In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or country law regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
